Terms and Conditions
Welcome to MAXIMUS! We invite you to take a few minutes to read the terms and conditions relative to the use of our website.
USE OF THE WEBSITE
MAXIMUS Big & Tall operates maximusxl.ca ("website") for your information and your personal use. When you are using the services offered by MAXIMUS Big & Tall (hereby called "MAXIMUS"), you understand and accept the following conditions, without any limitations or reservations, and are engaged to respect them. If you do not accept our terms and conditions, please stop using maximusxl.ca.
Please take note that MAXIMUS can change, modify, alter, add and/or remove any of these conditions at any time, without notice. If you do not accept these modifications, you must stop your usage of maximusxl.ca.
The products and services offered by MAXIMUS Big & Tall are destined to Canadian residents only. Please carefully read our terms and conditions before using the website.
The website is for adults only. By using the website, you declare that you are an adult of legal age.
When using the website maximusxl.ca which belongs to MAXIMUS Big & Tall, you recognize having read, understood, and accepted all the terms and conditions as well as the return and shipping policy.
By using the website, you guarantee the following: you accept/assume the responsibility of the information you provide to us; you accept to use the website for legitimate usage only; you accept to always respect employees of MAXIMUS Big & Tall by refraining from the use of vulgarities and/or profane language when interacting with our staff; you will respect our rights regarding intellectual property; you accept to not interfere with the functionality of our website through illegal activities.
OUR ENGAGEMENT TO RESPECT AND PROTECT YOUR PRIVACY
At MAXIMUS Big & Tall, we respect the privacy of our clients. We collect information from our customers in our stores and through our website’s mediator to improve your shopping experience and to inform you regarding, without being limited too, our products, services, contests and promotions. As described in this policy, we can share your information with non-related collaborators who offer services using our name or our partners who have collaborated with us to offer a particular product and/or service. This policy describes the information we collect from you, why we collect it, how we use it, and at which moment we share this information with our non-related collaborators. Furthermore, our policy informs you of the choices you can make in how we collect and use your information. If our information changes, you will be informed on our website. If policy modifications are made to MAXIMUS Big & Tall, the revision date which is found at the bottom of the home page on our website reflects the moment which these modifications have been applied. If we change our policy in a tangible way, you will be informed in an appropriate matter. For any questions regarding our policy to respect and protect your privacy, please do not hesitate to contact us.
What type of information do we collect?
We collect your personal information, your full name, your email, your address, your telephone number, your credit card number, your gender, your date of birth, your personal interests, etc. and cookies (see section further down). We collect this information in our stores, through our website, by phone as well as the moment you participate in a contest, promotion, or survey. This information is voluntarily given to us by you through a form that you need to fill out. By filling out these forms, you directly accept to provide us with this information and you also accept our terms and conditions. Additionally, we have a record of your in-store or web purchases. MAXIMUS Big & Tall allows itself the right to combine all this information with that of our marketing collaborators, non-related collaborators, and our brands. Please note that your payment information is not kept by MAXIMUS Big & Tall and that payments are done through a very secure payment module from Shopify.
SECURE PAYMENTS
MAXIMUS Big & Tall deploys all reasonable efforts to ensure that the personal information that you enter on the website is protected against any access or non-authorized use. We use all available resources regarding the latest security standards from the industry to help minimize losses and forbidden use of the information you gave us.
Our website uses Shopify who offers some of the best and latest security parameters. Shopify offers its clients, which MAXIMUS Big & Tall is part of, a level 1 certification for the PCI DSS (Payment Card Industry Data Security Standard). Shopify also maintains a secure network, protects cardholder data, maintains a vulnerability management program, implements strong access control measures, regularly monitors and test networks and maintains an information security policy. Shopify also offers an excellent fraud prevention system which allows the retailers (clients such as MAXIMUS Big & Tall) to identify and investigate fraud transactions.
Cardholder data is extremely secure on a Shopify website. Shopify is one of the largest website platforms in the world and is more secure than the competition. This is why MAXIMUS Big & Tall uses a Shopify website!
All transactions processed online are paid through a credit card (Visa, Mastercard, Discovery or American Express). Before an order is processed, the payment must be approved by the cardholder’s bank. All orders are invoiced in Canadian dollars. All prices on the website are in Canadian dollars and are shown before applicable taxes (these prices do not include taxes nor shipping and manutention fees). The applicable taxes are based on the province where the order is being delivered (provincial tax, federal tax and/of harmonized tax). Please make sure to enter the correct information when placing an order.
PROMOTIONAL EMAILS
MAXIMUS Big & Tall sends promotional emails to share our offers and promotions, advertise new merchandise, share important information or job offers, etc. If you receive promotional emails from MAXIMUS Big & Tall, it’s because you gave us verbal or written authorization to do so, in-stores, or you registered yourself directly on our website. Your information is kept confidential and is only accessible by MAXIMUS’s employees. You can unsubscribe at any time by clicking on the unsubscribe button at the bottom of each promotional email. If you don’t want us to use your information in order to improve the shopping experience on maximusxl.ca, please send us an email at info@maximusxl.ca or call us at 1-844-629-6296, Monday to Friday from 9 am to 5 pm, Eastern time. Please not that there could be a delay of 15 business days to process your request, delay which during you might continue receiving promotional emails from MAXIMUS Big & Tall.
PRODUCTS, SERVICES AND ORDERS
MAXIMUS Big & Tall is not responsible for mistakes relating to the information put on the website. We do our best to describe the products, to indicate the availability of the products, and for any other information related to the products (price, measures, maintenance, etc.). Given this information is entered by a human, there could be typo errors or wrong information entered. MAXIMUS Big & Tall is not responsible for these errors and can modify anything on the website without notice. Please note that the color of some products can differ from the actual color, depending on the screen and settings you are using on your screen. Therefore, we can’t guarantee that your screen is showing the absolute correct fabric color. MAXIMUS Big & Tall can also change any product information after an order was placed. In the case of a price discrepancy, MAXIMUS Big & Tall has the right to cancel the order and to correct the price on the website. The confirmation email you receive after placing an order is not an acceptance from MAXIMUS Big & Tall for the order and is not an offer to sell a product or a service from MAXIMUS Big & Tall. We have the right, without any notice, to limit the quantity of a product or a service for a specific order or to refuse to sell a customer, even after an order was placed. The availability of products is approximate and can be wrong on the website. In the case that MAXIMUS Big & Tall can’t ship you a product that you ordered because of shortage of stock or an inventory error, we will advise you by email and the order for this product will be cancelled and refunded automatically when the payment will be processed. If it’s possible for us to order it from the supplier or from another store, we will send you an email asking you to decide whether you want to wait for this item (with an approximate delivery date) or to cancel the unavailable item and send the rest of your order.
Please note that when you place an order on our website, a preauthorization is made on your credit card. When your order is being processed and is accepted by MAXIMUS Big & Tall, this preauthorization is transformed into a charge (a transaction). In the case that one or many items are not available, we will only charge (process payment) for the items that ship. When your order is shipped, you will receive the final invoice (acceptance of the offer to sell).
MAXIMUS Big & Tall also has the right to additional verifications on a specific customer/order if we suspect something is wrong with it. These verifications are, without being limited to, bank verifications, personal information, etc. After these verifications, MAXIMUS Big & Tall has the right to modify or cancel the order. The customer will be advised by email.
Before placing an order, MAXIMUS Big & Tall invites you to read our policy concerning returns and shipping as well as our terms and conditions. When placing an order, the user commits to respecting these policies and having read, understood, and accepted them. By checking out, you confirm having read and you accept our terms and conditions.
MAXIMUS Big & Tall reserves the right to close accounts, cancel orders at any time, or to limit the quantities of orders or services, whether before or after the order has been placed. The clients concerned will be advised. If you reside outside of Canada, before placing an order, we invite you to communicate with us to understand the shipping procedure and all accompanied additional fees.
MAXIMUS is not responsible for a delivery made to a wrong address. The customer is responsible to enter their correct shipping information and to verify it before placing the order. This is the exact information used to prepare the shipping label. Once an order has been placed, no changes can be made.
Products and services on maximusxl.ca are an invitation to buy and does not constitute an offer to sell. The order form that you fill out is an offer to buy the products in your cart. Your order (offer to buy) will be considered accepted by MAXIMUS Big & Tall, in full or in part, only when you receive the shipping proof and the final invoice at the email address you provided. MAXIMUS Big & Tall cannot be held responsible for not receiving the proof of shipping and the invoice if you made a mistake in your email address. As mentioned previously, we can cancel an order, without notice, for one of the following reasons (without being limited to): data entry error in the billing or shipping information, date entry error in the payment used (wrong card number, CVV, expiry date), non-availability of a (or many) product(s), non-availability of a (or many) product(s) that would cause delivery delays too long, if we think the merchandise might be bought to be resold, if we think an order looks fraudulent, etc.
For delivery on a reserve, please communicate with us. You will need to provide us with some documents: certificate, a second ID with picture and address, and a proof that the delivery address is on a reserve recognized by the government. Following the receipt of these documents, the refund applicable will be done.
GIFT CARDS
There are two types of MAXIMUS gift cards: electronic and physical. Gift cards can only be used in a MAXIMUS store. If you wish to use your gift card on maximusxl.ca, please make a request to convert your gift card. Gift cards are not refundable, can not be exchanged for cash, can’t be replaced if lost, stolen or damaged and do not expire.
COMMUNICATION
The communication between MAXIMUS Big & Tall and its clients is through email or by phone. When using our website, you consent to communicate through email or by phone with us and you accept this method of communication. You also accept that the communication by phone or email have the same weight as if they were done by writing (mail).
USER ACCOUNT
When creating a user account on maximusxl.ca, in order to facilitate your shopping experience, it is your responsibility to protect your information. MAXIMUS Big & Tall is not held responsible for any user account related activities. The account holder is the only one responsible for its use and must commit in advising us of any suspicious activities in their account. Please note that it is not mandatory to create a user account to place an order on maximusxl.ca.
FIDELITY PROGRAMS
MAXIMUS Big & Tall can end any fidelity program at any time, without notice. However, the original conditions will be respected until the card expiry date.
ELECTRONIC DOCUMENTS
When sending us any electronic documents (contest pictures, etc.), you are committed to hand over the copyright and intellectual property to MAXIMUS Big & Tall.
COPYRIGHT
The website’s content (including, without restrictions, the design, images, videos, texts, logos, etc.) are the property of MAXIMUS Big & Tall. All copyright and other intellectual properties belong to MAXIMUS Big & Tall. No one can use any of its content without a written approval by the owner of MAXIMUS Big & Tall.
GUARANTEE EXCLUSIONS
MAXIMUS Big & Tall does not guarantee under any circumstance the functionality of the website maximusxl.ca. We do not guarantee, without restrictions, the absence of interruption on the website during use, the functionality problems, the errors which can be found on the website, the availability of products, the accuracy of the prices and promotions offered, and the protection of personal information. Some prices and/or offers could differ online versus our stores and are only valid online if that is the case. MAXIMUS Big & Tall can change at any time, without warning, any content present on the website (prices, promotions, images, descriptions, availabilities, etc.).
LINKS TOWARDS OTHER WEBSITES
The website maximusxl.ca includes or can include links toward other websites who are independent of the present site. MAXIMUS Big & Tall does not have any control on the content of these websites and MAXIMUS is not held responsible of these sites and/or its content.
SHIPPING AND RETURNS
Once you place an order, no changes can be made. The order cannot be cancelled or modified by the customer. MAXIMUS Big & Tall invites you to read its Shipping and returns policy. Please note once the order has been picked up by our transporter Canada Post, MAXIMUS Big & Tall is no longer responsible of the merchandise. In the event of a lost, stolen or damaged parcel during shipping, the articles are the responsibility of the client (recipient). When reading the shipping and returns policy, you accept that MAXIMUS Big & Tall is cleared from all responsibilities regarding the merchandise once it leaves our premises. The articles purchased online via maximusxl.ca are shipped to the address written by the client while placing the order. MAXIMUS is not responsible for any address and shipping errors. Once the products leave our warehouse, it becomes the responsibility of the buyer and no compensation will be offered by MAXIMUS Big & Tall to the buyer for any parcels which are non-delivered, lost, stolen or damaged during shipping. We invited you to clearly read your information once you place your order to ensure that the given information is correct. MAXIMUS Big & Tall decides if an order is being shipped or not. An order that is deemed suspicious by MAXIMUS Big & Tall will not be shipped and therefore, cancelled and refunded. MAXIMUS can make verifications on orders that are deemed suspicious at any time to protect its customers. If MAXIMUS is unable to reach the customer or if Maximus decides that the verification is not good enough, the order will be cancelled and refunded immediately. The client will receive by email the proof of refund.
The customer has 21 days following the shipping of his order to report to MAXIMUS Big & Tall any problem related to his order (missing item, damaged item, order not received, etc.). Beyond this 21-day period, no claim will be admissible and MAXIMUS Big & Tall is no longer responsible for the goods. Following your request, MAXIMUS will investigate internally and/or with its transport company. Once this investigation is finalized, a decision will be made and you will be advise by email or by phone. This process can take 2-4 weeks.
For United States shipping, please contact us (Contact us) before placing your order. All orders which have been placed with a United States shipping address before speaking to a Maximus customer service representative may be canceled. For United States orders, the transportation, duty fees, applicable taxes, and all other additional fees are the responsibility of the buyer.
SIZE CHARTS
The clothes for sale on the MAXIMUS Big & Tall website have a measurement chart allowing customers to refer to it in order to know the size of the garment that is appropriate for them. The measurements in these charts are provided for guidance only. MAXIMUS Big & Tall assumes no responsibility for the accuracy of these measurements and cannot guarantee that the suggestions shown in the measurement tables will apply to all customers.
NON-RESPONSIBILITY
MAXIMUS Big & Tall discards itself of all responsibilities related to the accuracy of information supplied on the website. We do our best to describe the products to the best of our abilities, to write the availability of the product and for all further information related to the product (price, measurements, care, etc.). Inaccuracy is possible resulting in letterpress printing, or other human errors. MAXIMUS Big & Tall is not held responsible of these errors and can at all times modify information on the website, without notice. MAXIMUS can also change information related to a product after that the order has been placed. The clients concerned will be advised before order processing. The availability of products stays approximate and can be inaccurate. In that case, a representative of MAXIMUS will contact you by phone or by email to advise you. Even if we do all that we can to protect your personal information, we cannot guarantee at 100% the security of the information you enter on our website.
PROMOTIONAL OFFERS AND PRICE ADJUSTEMENTS
MAXIMUS Big & Tall occasionally provides promotional offers which can constitute in a discount with purchase, gift with purchase or any other offer. These promotional offers are of a limited time and MAXIMUS Big & Tall reserves the right to stop at any time a promotional offer. These offers can be subject to conditions and restrictions. Furthermore, MAXIMUS Big & Tall reserves the right to cancel an order counter to promotional offers published. MAXIMUS Big & Tall doesn’t accept price adjustments for merchandise bought online. The price paid by a customer is the price that the products were at a certain date and time when the order (offer to buy from customer) was placed.
COOKIES
By using maximusxl.ca without deleting, or deactivating cookies, you consent to MAXIMUS Big & Tall using cookies to collect and use information regarding, without limitation, your preferences, your activity on the website, etc. MAXIMUS Big & Tall uses these cookies to improve your shopping experience. MAXIMUS Big & Tall keeps the cookies for as long as we need them.
WHAT ARE COOKIES?
Cookies are a very small file that is saved on your hard drive or other device when using maximusxl.ca. The cookies save many different information like your preferences, the pages you visit, how many times you visited the website, your IP address, they allow some fields to auto-fill when entering your information, and to adapt your shopping experience to your likes and needs.
Most browsers allow you to deactivate them if that’s what you wish. However, deactivated them will impact your navigation on the website and some functionalities might not work.
TERMINATION
MAXIMUS Big & Tall reserves the right to forbid anyone access to the website, without notice.