FAQ

If you wish to pay online with a gift card, you need to send a request to convert your gift card by clicking here. Delays of 24-48 business hours apply to process your request. You will receive a new web gift card number by email and you will then, be able to use it as payment on your online order. Please note that your original gift card will be deactivated.

Our website cannot allow this for the moment. We are currently working on a solution.

If you wish to pay online with a store gift card, you need to send a request to convert your gift card by clicking here. Delays of 24-48 business hours apply to process your request. You will receive a new gift card number by email and you will then, be able to use it as payment on your online order.

No, you can use a partial amount or the total value of your card. If you still have a balance, it will be kept for a later purchase on the same gift card.

A gift card has no expiration date. This also applies to gift cards already in circulation, regardless of the date they were purchased.

The card is your responsibility. It is impossible to recover the remaining balance if it is lost or stolen. Take care of it as if it was a credit card!

No, a gift card is a final sale. No exchange or refund can be made for a gift card.

For a gift card sent by mail, it takes  between 2 and 10 business days. It is sent through regular mail.

For an electronic gift card, you will receive it by email within 2 business days of purchase.

You can find out the balance on a gift card by calling 1-844-629-6296 or by sending us an email at info@maximusxl.ca. If you send us an email, please make sure to include your gift card number, your name and your phone number.