Refund Policy

Changed your mind? No problem!

Your satisfaction is our priority.

This return policy is only valid for merchandise purchased online. For merchandise bought in stores, please refer to the return policy on your invoice. 
 

In store returns

You may return in store for free any item purchased online for any reason within 30 days of receipt of the product.

Product must be returned in the same condition as it was sold. The item must not be used nor altered and must include all inserts and accessories, if applicable.

MAXIMUS reserves the right to refuse a return if the article does not come back in its original state. All refunds will be applied to the original form of payment. Certain items are excluded from the return policy:

  • Underwear
  • Socks
  • Gift Cards 

Please note that the initial delivery charge is non-refundable.

Mail returns

You can return products purchased online by mail within 30 days of receipt of the product.

To return the merchandise by mail, please follow the steps below:

  • Fill out the return form: The return form is at the bottom of this page. You need to fill it out and summit it.
  • Carefully pack your items: You can reuse the bag or box in which you received your package.
  • Stick the return label: Once your return request has been accepted, you will receive a return label by email.
  • Canada Post: All you have to do is take your package to the nearest Canada Posts office or drop it off in a Canada Post box.

In accordance with the return policy, a delivery charge of $ 10 plus tax will be deducted from your refund.

 

Return form

If you are making a return by mail, you must complete the return form at the bottom of this page.

Once the form is completed, your request will be processed and a return label will be emailed to you.

 

Refund

If you have made a return and requested a refund, it will be issued within 14 business days of your package being returned to our office.

The refund will be made to the credit card that was used to pay for the order and a refund confirmation will be emailed to you.

In accordance with the return and exchange policy, a delivery charge of $ 10 plus tax will be deducted from your refund.

If you come to the store to make a refund, delivery charges are not applicable.

MAXIMUS reserves the right to refuse a return depending on the condition of the merchandise upon arrival at our office. Affected customers will be notified by email or phone. If an item is refused for a return and the customer wishes to collect that item, the shipping costs will be charged to the customer.

 

Exchange

To exchange an item purchased online, you need to return the item, which will be refunded (minus 10$ + taxesof shipping charges). Then, you need to make a new order on the wesbite. 

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Free shipping

Free shipping within Canada for all orders over $150