Frequently Asked Questions

If you placed an order on maximusxl.ca and you didn't receive your order confirmation, you need to first verify if a payment passed on your credit card. If it did, please verify your mailbox, including in your junk emails. It happens that your mailbox will put emails coming from Maximus in your junks. If you still haven't received your order confirmation, please contact us by email at info@maximusxl.ca.

No. You can place an order as a guest. It is not mandatory that you have a user account to place an order with us.

If you created an account on the website, it will give you access to your purchase history. You will therefore be able to know which products (size and color) you purchased in your previous orders.

An online account also allows you to save your shipping and billing information so you don't have to fill out this info every time. Obviously, your credit card number is never saved for security reasons.

You will also be able to see the status of each of your orders (in processing, refunded, delivered, etc.)

Note that you do not need to have an account or be logged in to order online.

You can apply your promotional code during the checkout process. Before selecting your payment method, you may enter your code in the promotional code in the section right above the Payment Method section.

Absolutely! Please contact our Customer Service team from Monday to Friday, 9AM to 5PM EST, at 1-844-629-6296. Please make sure to have the style numbers or description of the items you intend to purchase and your credit card information on hand.

Yes you can! To do so, contact our Customer Service department from Monday to Friday, 9AM to 5PM EST, at 1-844-629-6296. Please be sure to have a description of the items you want to purchase and your credit card information on hand.

Once your order is processed, a confirmation email will be sent to you containing the details of your order. Once your order has shipped, you will receive a second email with your Canada Post tracking number. You may then track your order at any time at Canada Post.

If your order hasn’t shipped yet, it may still possible to make changes. To do so, please contact our Customer Service department from Monday to Friday, 9AM to 5PM EST, at 1-844-629-6296 or send an email to info@maximusxl.ca. Please note, if your order was already processed for shipping, it is no longer possible to make changes. Our customer service team will let you know of the status of your order.

We accept Visa, MasterCard and American Express.To pay with a gift card, please see below for the procedure (next question).

To pay with a credit note, please see below for the procedure (next question).

Currently, our website can not receive this type of payment. We are working to make it possible in the near future. In the meantime, to accommodate our customers, if you wish to use a credit note on an online order, please follow these steps:

- Place your order online and pay the full amount on your credit card.- In the order notes, please enter your credit note number (it is located on your receipt).

- When we will process your order, we will verify the amount available on the credit note and refund that amount directly on your credit card.

You will receive by email the proof of refund.

Currently, our website can not receive this type of payment. We are working to make it possible in the near future. In the meantime, to accommodate our customers, if you wish to use a gift card on an online order, please follow these steps:

- Place your order online and pay the full amount on your credit card.

- In the order notes, please enter your gift card (s) number (it is located behind the gift card and it starts with a +).- When we will process your order, we will verify the amount available on the gift card and refund that amount directly on your credit card.

You will receive by email the proof of refund.

Yes. We've taken several steps to ensure all information received from our online customers is secure. An anti-fraud system from Moneris called AVS (Address Verification Security) is used to protect every transaction between our servers and your computer.If you are not comfortable processing you order online, you can also order by phone by contacting our Customer Service team from Monday to Friday, 9AM to 5PM EST, at 1-844-629-6296 and one of our representatives will process the order for you.

There could be many reasons why your credit card might be refused. The most common reason is that the credit card company has coded a different billing address than you provided. It is important to verify that the address you put it the billing information section is exactly the same as the one on your credit card bill. If it’s not a perfect match, Moneris will refuse the transaction.

 

If you are experiencing problems with your order, please contact our customer service from Monday to Friday, 9am to 5pm, Eastern Time, at 1-844-629-6296.

You were charged a pre-authorization. Our system performs a pre-authorization before processing payment in order to  comply with the AVS (address verification security). If you see more than one amount on your credit card statement, it is simply because you tried to process your order more than once and the system refused it. If you processed your order with success, those pre-authorization amounts will disappear from your statement and be replaced with one completed transaction.If you did not complete an order, those pre-authorization amounts will disappear from your statement within five business days.

If you did not receive a confirmation email, your order did not go through (please check your junk mail). The amount you are seeing on your credit card statement is a pre-authorization charge (not a purchase). If your order did not go through, it is probably because your billing address is not identical to the one on your credit card bill. You can try again, with a maximum of 2 tries during a 24 hour period, and correct your billing address or please contact our customer service department from Monday to Friday, 9am to 5pm, Eastern Time, at 1-844-629-6296 for help.

Lorsque vous passez votre commande, nous faisons une préautorisation sur votre carte de crédit. Par la suite, nous traitons votre commande et nous prenons le paiement final. Nous chargeons seulement les items que nous vous livrons. Par conséquent, si le montant facturé est inférieur au montant préautorisé, c’est parce que des items n’étaient pas disponibles.

Maximus Homme 2XL-6XL uses Canada Post standard shipping for all of its shipments.

Please expect your order to arrive within 2-10 business days within Canada, depending on your geographical location. Our customers are generally very pleased with the shipping delays.

Please note that due to the pandemic, additional delays may apply. We do our best to get the orders out ASAP. However, sometimes, there could be delays occurred by Canada Post.

For orders within Canada and below 125 $ before taxes, a set fee of $10 plus taxes applies. For orders shipping within Canada above $125 before taxes, shipping is free. Certain remote areas including Yukon, Nuvavut and the Northwest Territories are excluded. Therefore, the shipping fees for these regions is $20 plus taxes.

Unfortunately, not for now.

If you package does not fit in your locked mailbox, Canada Post will leave a notice and bring it to the closest Canada Post pick-up counter location. You will have 15 business days to retrieve your order. If not retrieved within 15 days, Canada Post will return the order to our distribution center.

At this time, this service is available at the Laval store only.

See the Shipping and delivery page for the details.

Please visit our website, section Shipping and Returns.

Merchandise bought online may be exchanged or refunded in any of our stores within 30 days of purchase. For a list of our stores please go to the Our Stores page. Merchandise brought to our store for exchange and/or refund must be accompanied with the original invoice as proof of purchase. No return will be accepted without the original invoice. Please bring the credit card that was used for the original transaction or else the return will not be able to be done. 

It could take up to 14 business days to process a return/refund. You will be notified by email and you will receive a copy of the return/refund once completed.

Once the refund is processed by Maximus, it can take a few days to appear in your account. This depends on the bank you do business with and the time of the year. 

To exchange an article bought online, you need to return the item following our return policy and place a new order for the product you want as replacement.

If you receive the wrong item or the item you received is damaged, it will be our pleasure to help you and make it right. Please contact our customer service department from Monday to Friday, 9am to 5pm, Eastern Time, at 1-844-629-6296.

Yes. On each product page, we include the measurements of each size to help you during your shopping experience. Please see the Measurements section located on each product page. Be sure to check out our Measurement Guide for best practices.

We do not carry all of our merchandise online. We do our best to offer the biggest assortment of clothes on our website. Please contact our customer service department from Monday to Friday, 9am to 5pm, Eastern Time, at 1-844-629-6296 or at info@maximusxl.ca for more product information.

Please note that this happens more frequently on sale items. Sale items are bits and pieces of many styles and the assortment can vary from location to location, including on our website. 

Certain items are carried exclusively online. Please ask one of our store employees to see if it’s possible to transfer that item to your store for you.Please note that this happens more frequently on sale items. Sale items are bits and pieces of many styles and the assortment can vary from location to location, including on our website.

It is certainly possible. Please check online often for updated inventory. Some items are bought with limited quantities with no replenishments. Please contact us for more information about specific items at 1-844-629-6296 or at info@maximusxl.ca. 

It will be our absolute pleasure to help you. Please contact our customer service department from Monday to Friday, 9am to 5pm, Eastern Time, at 1-844-629-6296 or at info@maximusxl.ca or through our chat directly on our website.

You can call us from Monday to Friday, 9am to 5pm, Eastern Time, at 1-844-629-6296 or send us an email to info@maximusxl.ca.

For the moment, if you wish to use a gift card on an online order, please follow these steps :

- Place your order online and pay the full amount on your credit card.

- In the order notes, please enter your gift card (s) number (it is located behind the  gift card and it starts with a +).- When we will process your order, we will verify the amount available on the gift card and refund that amount directly on your credit card.

You will receive by email the proof of refund.

Notre site web actuel ne permet malheureusement pas l’utilisation de cartes-cadeaux magasin pour les commandes web. Soyez assuré que nous travaillons activement à remédier à cet inconvénient.

Si vous désirez payer avec une carte-cadeau magasin sur le site web, vous devez convertir votre carte-cadeau magasin en version web en cliquant ici. Un délai de 24 à 48 heures ouvrables est applicable pour obtenir votre nouveau numéro de carte-cadeau. Lorsque vous recevrez votre nouveau numéro de carte web, vous pourrez l’utiliser en ligne.

No, you can use a partial amount or the total value of your card. If you still have a balance, it will be kept for a later purchase on the same gift card.

No, a gift card is a final sale. No exchange or refund can be made for a gift card.

For a gift card sent by mail, it takes  between 2 and 10 business days. It is sent through regular mail.

For an electronic gift card, you will receive it by email within 2 business days of purchase.

You can find out the balance on a gift card by calling 1-844-629-6296 or by sending us an email at info@maximusxl.ca. If you send us an email, please make sure to include your gift card number, your name and your phone number.