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Shipping and Returns

Shipping within Canada

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Standard shipping rate (3-10 business days)

0-$100 (before applicable taxes)$10
$100 and more (before applicable taxes)FREE

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Curbside pick up (Laval ONLY)

All ordersFREE

COVID-19: Due to the current situation, additional delays may apply for the delivery of orders as we are working with a reduced team and Canada Post also has delays. 

All orders are delivered by Canada Post. The fixed delivery rate is calculated before applicable taxes. As to determine the date your order will be received, please note that MAXIMUS must verify your credit card information as well as obtain all necessary authorization information before we fill your order. Canada Post delivers on business days only, so weekends and holidays are excluded from delivery days. You will receive your order confirmation by email. Generally, you will receive your order in 3-10 business days (certain exceptions apply). All orders are shipped in tear-resistant plastic packaging or in corrugated boxes, based on items ordered.

curbside pickup – new

MAXIMUS now offers the possibility to pickup orders placed online or by phone for FREE at our Laval store only. 

To know the exact location of our Laval store, please click here

How to proceed for a curbside pickup:

  • Place your order: Place an order online on maximusxl.ca. During checkout, please choose the delivery option “Curbside pickup”. Once your order is completed, you will receive a confirmation email that your order is being processed. You can also place your order by phone by calling our customer service at 1-844-629-6296.
  • Ready for pickup: Once we have finished processing your order, you will receive a second email advising you that your order is ready for pickup at our Laval store. You need to wait for this email before coming to the store. 
  • Contactless curbside pickup: Park in one of the identified MAXIMUS parking spots. Call 1-844-629-6296 to let us know you have arrived. Please have a photo ID and your order number. 
  • IMPORTANT! If the person picking up your order is not the person that placed it, you need to send us an email at info@maximusxl.ca to let us know the complete name of the person that will come on your behalf. If we do not receive this information by email beforehand, we will not be able to give your give that person your order.

CURBSIDE PICKUP AVAILABLE MONDAY TO FRIDAY 10AM TO 4PM

MAXIMUS Laval

3217 Autoroute Jean-Noël Lavoie (440-Ouest), Laval, QC, H7P 5P2

For technical reasons, curbside pickup is only offered at our Laval store for now. We are working on the possibility to offer this option at our other stores in the future. 

IMPORTANT! This service is only to pickup orders placed online. We do not process exchanges or returns that way. 

Returns and exchanges of merchandise picked up curbside 

You may return any item purchased online for any reason within 30 days of receipt of the product. Product must be returned in the same condition as it was sold. The item must not be used nor altered and must include all inserts and accessories, if applicable. Maximus reserves the right to refuse a return if the article does not come back in its original state. All refunds will be applied to the original form of payment. Certain items are excluded from the return policy.

Under garments
Socks
Bathing suits
Gift cards and Fidelity cards

To return merchandise purchased online and picked up at a store:

Option1: Return directly in-store.

Option 2: Return by mail only. The shipping fees for returns are the responsibility of the customer. You need to go to a Canada Post office and send back the merchandise at the following location:

MAXIMUS ATT: ECOM
3217 Nord Laval (A-440) Ouest
Laval, Québec
H7P 5P2

SHIPPING EXCEPTIONS

Certain remote regions and/or areas that require specific transportation are excluded from the shipping Policy. Any Customer affected by this exception will be advised before the order is processed. Certain items that require a specific shipping package are also excluded from the shipping Policy. Shipping rates for these exceptions may also be higher than the MAXIMUS standard shipping rate; customers will be notified of additional charges before the order is processed.

Express shipping

Due to the current situation, express delivery service is not available at this time. We apologize for the inconvenience.

SHIPMENTS TO THE UNITED STATES

For orders to the U.S., please contact us for more information concerning shipping time and rates. The Customer is responsible for all supplemental charges (delivery fees, custom tariffs, and all other additional charges). Standard shipping Policy does not apply to orders from outside of Canada. MAXIMUS does not accept returns and/or refunds from orders outside of Canada.

RETURNS AND EXCHANGES

Regular return and exchange policy

You may return any item purchased online for any reason within 30 days of receipt of the product. Product must be returned in the same condition as it was sold. The item must not be used nor altered and must include all inserts and accessories, if applicable. Maximus reserves the right to refuse a return if the article does not come back in its original state. All refunds will be applied to the original form of payment. Certain items are excluded from the return policy.

  • Under garments
  • Socks
  • Bathing suits
  • Gift cards and Fidelity cards

To return merchandise purchased online:

Return by courier, within Canada (for merchandise bought online only)

Please note that any shipping charges incurred by the customer for the initial delivery are not reimbursable. Shipping charges for merchandise returned are to be paid by the customer. Shipping charges incurred by MAXIMUS for the return will be deducted from the total amount to be reimbursed (amount of $10 plus taxes will be deducted from your refund). If you are returning an item because of a manufacturer default, the shipping charges for the return will be paid by MAXIMUS. This will be determined once we receive the item at our warehouse. To return merchandise by courier please follow these steps:

  • A return and exchange form was sent to you with your order confirmation email. All you have to do is complete the form and send it back to us at info@maximusxl.ca. To access the return form, please click here
  • Carefully fold the returning articles in the original package.
  • Attach the shipping label to the package (prepaid shipping label was included in your original package) and bring to your nearest Canada Post office. The return address is:
    Maximus
    ATT: ECOM
    3217 Nord Laval (A-440) Ouest
    Laval, Québec
    H7P 5P2
  • Please note it may take up to 14 days to process the return. MAXIMUS will send you an email of the receipt for the reimbursement including the deductions taken for courier charges. MAXIMUS reserves the right to refuse a return if the article does not come back in its original state. If an article is deemed not acceptable for a refund the client will be notified by telephone and/or email. The client has the right to ask for the item back, and will be responsible for the shipping charges.

For any questions regarding our return policies you may contact us at the coordinates located under Contact Us.

Return in-store:

Items purchased online can be returned to the store free of charge within 30 days of the date of purchase. Products must have their original label and must not have been worn, washed or altered. Maximus reserves the right to refuse a return if the item does not return to its original state. Refunds, if any, will be made by the original payment method and on the same card used.

Please note that the initial delivery fees are not refundable.

PRICE ADJUSTMENT

MAXIMUS doesn’t accept price adjustments for merchandise bought online.

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